Building digital services and IT systems in a government environment is complicated. The federal government in particular has a lot of rules to navigate, and it’s easy for these to overwhelm people and siphon their time away from designing and building user-friendly software. This short guide was written for an audience that’s used to building digital products in the private sector, to better understand what’s new and different in a government context. Enjoy!| sboots.ca
Although our public service institutions are full of systemic issues and barriers to change, the people within these organizations are brilliant and inspiring. I’m really lucky to have met public servants that are lifelong inspirations, from the very start of my career to today. Over the months ahead, I’ll be sharing small interviews with public servants that I really look up to. I’m calling this series “Public service heroes”, because I think we should celebrate the awesome and oft...| sboots.ca
It’s been two months and a bit since the COVID-19 pandemic dramatically adjusted life in Canada. Amid the social and economic upheaval that took place, government responses – public health activities, emergency benefit programs, and more – have played an essential role. The urgency and constraints of working in a crisis force us to reconsider assumptions and processes that are long-established, and they also remind us of why our work matters.| sboots.ca