In this article, we will give you a few reasons why Net Promoter Score should become an indispensable metric for any B2B company.| Retently CX
Learn about Net Promoter Score (NPS), Customer Success and how to grow your business revenue by improving customer retention and decreasing churn.| Retently CX
Here’s how to craft effective "How Did You Hear About Us?" surveys to gain insights into your marketing reach and refine engagement strategies.| Retently CX
Explore how the Airbnb Net Promoter survey drives growth and loyalty, and discover the power of well-implemented surveys.| Retently CX
Qualitative feedback, or text feedback, is part of what makes NPS such an effective strategy for measuring customer satisfaction.| Retently CX
Just like monitoring your health is an ongoing process, keeping track of the business health is a commitment, making NPS crucial for success.| Retently CX
Explore the specifics of ongoing, interval-based and touchpoint-based NPS campaigns, and learn how to align your strategy with your business goals.| Retently CX
Let's break down the key stages of the buyer’s journey in ecommerce & retail and explore the relevant customer surveys for each touchpoint.| Retently CX
Here’s all you need to know about customer feedback - how valuable it is, how to collect actionable insights, how to manage the data, and act on it.| Retently CX
A strong NPS can fuel your business growth, generate word-of-mouth referrals from Promoters and help you grow without spending as much.| Retently CX
Ask the right NPS survey questions to get a pulse on your customer satisfaction and gain an accurate understanding of how your brand is perceived.| Retently CX
Getting a high NPS score is a good start, but you should also go the extra mile and perform an in-depth survey analysis. Here are 12 pointers.| Retently CX
A comprehensive comparison of product reviews and NPS surveys to help enhance your brand's customer experience strategy.| Retently
This article provides a list of actionable tips to improve your survey response rate. It is applicable to any customer surveys - NPS, CSAT, and CES.| Retently
Not sure which customer satisfaction metric to use? Here’s an accurate overview of NPS, CSAT, and CES, as well as a comparison of NPS vs CSAT and CES.| Retently
Customer lifetime value is a metric any growth-oriented business should focus on. Here are 14 proven tactics to boost your CLV and generate more revenue.| Retently CX
Closing the customer feedback loop is one of the simplest ways you can reinforce a positive experience or rectify a negative one.| Retently CX
Is it better to survey customers on a regular basis, such as at the end of every quarter, or to survey customers after an important event or transaction?| Retently CX
Unlock deeper insights with open-ended questions. Transform your data collection with effective open-ended questions examples and tips.| Retently
Steer clear of bad survey questions. Learn how to spot and avoid common pitfalls for more reliable data collection.| Retently
Managing your customer retention is an important part of growing a sustainable B2B business. There’s no worse feeling than seeing your customers leaving.| Retently CX
Learn about the power of “Thank you for your feedback” in transforming customer relations. Use these templates to improve customer loyalty.| Retently CX
Craft the perfect customer feedback questionnaire with our comprehensive guide to 35 essential questions and unlock invaluable insights.| Retently CX