We consider the value of outsourced customer support services and provide guidance on the type of CS functions that benefit most from it.| Odondo
Wondering how to outsource your customer service the right way? Our steps guide your decision-making and factor in different circumstances.| Odondo
Learn about the companies that are changing the outsourcing game, and ultimately, how to outsource your customer service the right way.| Odondo
We discuss the customer service challenges that come with seasonal eCommerce demand, how to solve them, and how to plan a year-round strategy.| Odondo
Our outsourced call centre pricing guide explains how much all your outsourced call centres options could, and should, cost you in 2023.| Odondo
Reduce call centre retention and drive recruitment in 2023 with 6 actionable tips in our article.| Odondo
We break down the different options for delivering customer service. We cover in-house vs outsourcing for both onshore and offshore setups.| Odondo
Here, we outline 6 steps for creating a customer service strategy that will improve customer experiences and outcomes for your business.| Odondo