At Skyscanner, as in many organizations, teams tend to follow specific runbooks for individual failure modes. With modern and complex distributed systems, this has the downside of most of the errors being unknowns, which makes runbooks only partially applicable. After migrating our telemetry data to the OpenTelemetry standards at Skyscanner, we now have richer instrumentation and can rely on observability directly. As a result, we are ready to adopt a new observability mindset, which requires...| OpenTelemetry