20 user-research methods: where they fit in the design process, whether they are attitudinal or behavioral, qualitative or quantitative, and their context of use.| Nielsen Norman Group
User research places people in the center of your design process. It’s all about asking the right questions so that you learn the user’s behaviors, needs, and desires, leading you to build the right solutions. The type of research you will conduct depends on the type of project you’re working on, where you are in the process, your timeline, budget, etc. Follow along as we outline different research methods, risks involved with skipping research, and a brief case study.| Sympraxis Consulting
Research-based articles about user experience (UX), interaction design, web usability, user testing, and UI/GUI design by Nielsen Norman Group authors, including Jakob Nielsen, Don Norman, Bruce 'Tog' Tognazzini, and other group members.| Nielsen Norman Group
Teens are (over)confident in their web abilities, but they perform worse than adults. Lower reading levels, impatience, and undeveloped research skills reduce teens' task success and require simpler sites.| Nielsen Norman Group
Preparing a guide for a user interview ensures that topics relevant to your research questions are covered, and that the interview captures in-depth information about people’s lives and needs.| Nielsen Norman Group
Open-ended questions result in deeper insights. Closed questions provide clarification and detail, but no unexpected insights.| Nielsen Norman Group
For most teams, approaching persona creation qualitatively is the right balance of effort vs. value, but very large or very small organizations might benefit from statistical or lightweight approaches, respectively.| Nielsen Norman Group
Be skeptical of the marketing claims being made by AI tools designed for UX researchers. Many of these systems are not able to do everything they claim.| Nielsen Norman Group
As a technical writer, I often want to know what works and what doesn’t in the docs I’ve released. Oftentimes, I also want to know if the documentation is achieving its purpose. There’s a very good way of getting answers about the quality of your documentation, and that is user research. Analytics or feedback widgets can only get you so far.| passo.uno
People tend to prefer information that confirms their existing beliefs and to undervalue information that contradicts their beliefs. With the appropriate research methods, the confirmation bias can be recognized and avoided in UX design.| Nielsen Norman Group