5 tips for user-centred designers who are considering whether to continue building a new service for users.| hodigital.blog.gov.uk
Caroline leads a workshop on error rates and data quality and shares comments and tips from attendees at UX Connect| Effortmark
Service Design, as a specialized product design practice, has come a long way since its humble beginnings in the early 1980s. Originally envisioned as a way to improve just the backend operations, it has grown into a holistic, strategic design discipline that shapes service ecosystems, impacts the global scenario, and helps create, deliver superior customer […] The post Diving Deep Into The Evolution of Service Design appeared first on Think Design.| Think Design
Experiences of moving websites to LocalGov Drupal from the Essex Digital Service. # – micropost 22965 Ben Holliday: New ways of organising: What’s most interesting to me in 2025 is that we still need new ways of organising. It’s hard to point to places that we can truly call service organisations, at least outside of ... Keep reading| Dave Briggs
The social work induction programme (SWIP) is a two-year programme requiring newly qualified social workers to demonstrate their skills and knowledge with evidence from their practice. At the end of the programme, social workers are assessed against the new post …| DfE Digital, Data and Technology
Saving and amplifying these excellent few paragraphs Lynn Roberts posted on LinkedIn (I’ve abridged it a bit but the whole original post is word perfect): There’s always a temptation to focus on the extremes – the AI revolution or the broken CRM that needs replacing – instead of the more pedestrian truth in the middle. […] The post The unglamorous layer first appeared on Neil Williams.| Neil Williams
It was a great pleasure to run an in-person workshop on error rates and data quality at the Agile Manchester conference in May 2025. People at the conference work for a wide variety of organisations and do quite a varietyContinue reading... Error rates and data quality at Agile Manchester 2025 The post Error rates and data quality at Agile Manchester 2025 appeared first on Effortmark.| Effortmark
These notes are a tool I use for reflecting, remembering (because I can't), networking and public accountability. Read more here. June? JUNE! 🤯 Work, work, work I’ll be speaking at the BFI’s all-staff event next week so I’ve spent some time* prepping for that. It’s a tight 10 mins on what becoming a “digital-first” org […] The post Fortnight notes: 18 May – 1 June 2025 first appeared on Neil Williams.| Neil Williams
Learn more about how we’re improving government services to work together, especially for people with a long-term health condition or disability.| gds.blog.gov.uk
On a crisp spring morning, user researcher Sree and interaction designer Claire travelled to Sheffield to visit the Department for Education’s Accessibility Lab. Their goal was to understand how digital services function for those who navigate the world differently. Inside …| DfE Digital, Data and Technology
The second edition of Fracture. The collision between technology and democracy—and how we fix it is out. It draws on over thirty years of “digital transformation” initiatives to explore…| New tech observations from the UK (ntouk)
Essex County Council's Essex Digital Service| Essex Digital Service
This blog post describes what a service pattern is, how this one was made, how we think it could help design better services, and what we’d like to do next.| services.blog.gov.uk
Filters are a common component used in many services across DfE. There are many variations and we as a department have no guidance on how to use filters. There are a lot of differences in filter styling and functionality in …| DfE Digital, Data and Technology
Robert Gammon is the Technical Architect on the Early years qualification checking service, currently in the private beta stage of development. Protecting a public service: how and why When developing a new digital public service, you might wonder why it …| DfE Digital, Data and Technology
At the Department for Education (DfE), all designers working on service teams are required to work ‘in the open’. One way we do this is by sharing our design thinking through design histories. Design history posts are blogs that record …| DfE Digital, Data and Technology
Extensive in-prison research leads to the first set of design principles for prisoner-facing services. Five years' of prisoner research In 2018, as part of the Launchpad in-cell technology programme, we researched, designed and built the Content Hub platform for prisoners. …| mojdigital.blog.gov.uk
Building on our first digital prisoner-facing service The digital Launchpad Product Delivery team went live with the new prisoner-facing Launchpad Home and Launchpad Auth on in-cell prisoner laptops on 4 June 2024. Launchpad Home is the new home page and …| mojdigital.blog.gov.uk
Hallelujah. It finally happened! The West Coast train line put plugs onto the backs of all seats!| Sarah Drummond
After a year when many people’s lives were lived online more than ever before, and with that trend only set to continue, the issue of online safety has never been more important.| sarah-drummond.com
Members of our design team came together to run a service jam for our design, product and delivery teams. The service jam brought people from different teams closer together, encouraged experimenti…| Co-op Digital Blog
A week of talks, case studies and meet-ups led to the success of Services Week 2023, where people interested in designing better services for the public came together to teach, learn and work together on improving government for its users. …| Services in government
Mapping is an important tool for service designers, but we can often create complicated, inaccessible maps. Hannah Jump outlines why it is important that your maps are accessible, how this will help you, and how to do it.| Services in government
A new book about leadership & followership and how to connect co-creativity, service design and organisational change – for individuals, teams or organisations. More about the book on the…| A diverging and converging blog by Christof Zürn
Visit the post for more.| A diverging and converging blog by Christof Zürn
As a designer, I usually find it challenging to communicate with all the stakeholders in the project, especially in service design, where the product is intangible in contrast to product design. What increases the complexity of this conversation is the nature of how we, as designers, develop our problem-solving mindset while we think visually through| Designorate - Design thinking, innovation, user experience and healthcare design