The GAO has said that more specific goals are needed in federal agency customer experience improvement efforts, particularly for “high-impact” service| FEDweek
“ The easiest way to solve a problem is to deny it exists.” — Isaac Asimov When the federal agency charged with protecting your mail denies that mail| FEDweek
A fifth of private sectors still work offsite at least part of their time, the GAO has said in a follow-up to a recent report that found private sector| FEDweek