To truly increase client satisfaction, you must think beyond momentary happiness. The real goal is to build long-term trust and deliver undeniable value, creating powerful business leverage. This is achieved by focusing on four core pillars: proactive communication, intelligent feedback systems, operational excellence, and treating the relationship as a genuine| Think in Leverage
New Thomson Reuters research shows C-Suite executives are redefining business success by prioritizing customer satisfaction and retention.| Thomson Reuters Institute
One thread running through a recent forum for legal marketing professionals involved question over how firms can best structure their data.| Thomson Reuters Institute
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