The Public Experience (PX) Portfolio was busy this past year developing better ways to serve agency partners and connect people with their government. We asked our teams to share the work they were most proud of in 2024:| USAGov Blog
During times of national emergency, USAGov serves as the official channel of disaster communications for the federal government. To help people across the country prepare for and recover from disasters, we use different tactics across our channels. These tips can help your organization deliver timely information to your audience during a disaster.| USAGov Blog
We’re celebrating the release of our new benefits experience onUSA.gov and USAGov en Español. It features a redesigned benefit finder tool, offering a more streamlined way to find government benefits for health care, housing, food, unemployment, and more. This major update came as a result of the closing of Benefits.gov, SSABest.Benefits.gov, and GovLoans.gov. It transitions the role of the government’s one-stop shop for federal benefits information to theUSAGov program.| USAGov Blog
As we continue to develop content forUSAGov’s benefit finder, we work hard totailor the experience for our Spanish-speaking users. Rather than a straight translation from English, wetranscreate Spanish language content to catch the nuances of both language and culture. The process begins with our iterative multilingual user research.| USAGov Blog
One of the USAGov program’s core focus areas is improving the benefits experience for our users. With customer experience in mind, we’re excited to share a significant change coming this fall. Benefits.gov, which has been hosted by the Department of Labor since 2002, will be sunsetting at the end of September, and we're creating a new benefits experience on USA.gov and USAGov en Español.| USAGov Blog
Explore lessons learned when the User Experience team conducted a dedicated study with individuals who use assistive technology to access USA.gov.| blog.usa.gov