The customer success community has been in a heated battle about whether or not we should drive the revenue train. The debate is over, and here’s the verdict: we are revenue generators – so all aboard the Expansion Express. I suggest we start in the bar car, with snacks.| Customer Success Collective
They’re both two job titles that float around every business and both seem related, right? But it’s not just a case of rebranding; Customer Success Managers (CSMs) are not Account Managers re-packaged for technology industries like Software as a Service (SaaS).| Customer Success Collective
Interested in a career in customer success? You should be. Customer success is quickly becoming one of the top career paths around the world. In 2024, before you consider tax and without including bonuses and stock, the global median baseline salary for a CSM is $75,000.| Customer Success Collective
How do I Become a Web Develop? Over the last 20 years, web development has grown from being a crucial part of only the largest corporations and particularly geeky subcultures, to something that a whole new generation of creative and scientific workers is expected to some degree, to understand. In 2014 there were over 1 […]| Computer Science Zone
At Customer Success Collective, we love hearing from Customer Success Managers. In fact, we’re obsessed with them and the work they do; our small contribution is to create a hub of educational resources for global CS enthusiasts.| Customer Success Collective