Share AI is about to break ITSM from its IT operations cage. Many ITSM implementations are less about service management, and more about IT operations, or IT process management, or IT measures and reports. Here are some examples: To many organizations, ITSM is about a weekly meeting to discuss changes to the computing infrastructure, attended … Continue reading Will AI break ITSM out of its IT operations cage?→ The post Will AI break ITSM out of its IT operations cage? first appeared on I...| Innovative Service Management Consulting and Training: Tedder Consulting
Over the past 30+ years, in spite of various education reform efforts, average ACT scores have been about the same - until recently. In this post, Dr. Doug Stilwell examines the problems of top-down approaches to education policy, and offers a better alternative using Deming thinking.| The W. Edwards Deming Institute
In this guest post, Dr. Doug Stilwell explores a transformative encounter with a student on the dual nature of systems, and how his thinking shifted.| The W. Edwards Deming Institute
This is the final installation of Martin Laurent's story of transforming a GM plant using the Deming philosophy. He shares the extraordinary results of his team's efforts.| The W. Edwards Deming Institute
Share In my blog, “Four ways that organizations have dehumanized IT – and how to fix it”, I suggested that organizations should “ditch those satisfaction surveys”. Instead of satisfaction surveys, I recommended that organizations should conduct face-to-face focus group meetings. Focus group meetings drive a human-to-human discussion which typically uncovers insights into improvement opportunities. When … Continue reading Are your improvement efforts starving for continuous fee...| Innovative Service Management Consulting and Training: Tedder Consulting
In a new podcast series, Jacob Stoller and podcast host Andrew Stotz discussed five major management and productivity myths and how Lean and Deming thinking solve them.| The W. Edwards Deming Institute
Share There’s no question that introducing AI capabilities can have a dramatic impact on IT Service Management (ITSM). Done well, AI adoption will free up ITSM professionals to do the work for which humans are uniquely qualified, like critical thinking, contextual understanding, and creative problem-solving. Furthermore, AI will enable organizations to realize many of the … Continue reading Three AI truths with IT Service Management→ The post Three AI truths with IT Service Management f...| Service Management Consulting and Training: Tedder Consulting
In this second of four posts, Marty Laurence describes how he took Deming thinking into a GM plant. He adapted to meet the local conditions and, over nine years, his team achieved tremendous success.| The W. Edwards Deming Institute