Learn how to address bad attitudes in the utility workforce. Effective leadership can transform workplace culture and relationships.| Incident Prevention
A trainer, speaking to trainees at the start of class: “Welcome, class. You are encouraged to ask questions and participate. Remember, if you have a question, 15% to 20% of the class probably has the same question.” A trainee, a few hours later: “I have a question.” The trainee then asks the trainer a question […]| Incident Prevention
Most leadership development programs talk about the vital skill of giving feedback, as they should. I hope you’ve been trained on coaching and feedback and that you practice and enhance those skills frequently. But what about receiving feedback? That is another skill that can be learned, practiced and improved. And it’s a skill I don’t […]| Incident Prevention