GenAI + Agentic AI: Driving Smarter Self-Service View this article on the publisher’s website GenAI dramatically enhances the conversational and transactional efficiency of self-service solutions. By harnessing large language models (LLMs) with curated, targeted, and well-maintained datasets, genAI excels in tasks such as identifying and building intents, crafting intelligent responses, and testing conversational flows. By… Read More »GenAI + Agentic AI: Driving Smarter Self-Service The...| DMG Consulting
With CX, There’s a Disconnect Between Expectations and Reality. AI Can Help. April 17, 2025 View this article on the publisher’s website Consumers have made their sales and servicing preferences clear: They want to help themselves whenever possible. They will typically start on a company’s website or mobile app, but they expect to easily reach… Read More »With CX, There’s a Disconnect Between Expectations and Reality. AI Can Help. The post With CX, There’s a Disconnect Between E...| DMG Consulting
Conversational AI Is Ushering in Huge Contact Center Advances View this article on the publisher’s website Conversational artificial intelligence (CAI) solutions are more than just enhanced self-service. They include capabilities that elevate the customer and employee experience (CX/EX), increase productivity, and deliver the intelligence to support a continuous improvement process. The timing could not be… Read More »Conversational AI Is Ushering in Huge Contact Center Advances The pos...| DMG Consulting