Ever wondered what a typical day looks like for someone juggling the hats of a Service Architect? It’s a dynamic blend of strategy, collaboration, and relentless attention to detail, says Rachael Elliot.| itSMF UK
Ian MacDonald proposes a value-related rebrand for our ITIL-based roles.| itSMF UK
How we define and combine digital products and services is now the source of some debate within the industry. Roman Zhuravlev sets out to dispel the confusion. The post Digital products and services: better together appeared first on itSMF UK.| itSMF UK
The itSMF UK Challenge Cup is open to all member organisations and is FREE to enter. Facilitated by our delivery partner SXP, teams of four colleagues will compete by playing the RUN-IT simulation in one of the 3 heats, and the winning team will be the one that achieves the highest score based on the combined leaderboard. The competition will culminate with a presentation to the winning team at the PSMA23 awards dinner in November – along with a prize of £1,000 for their selected charity!| itSMF UK
As organisations embrace digital transformation, the once-clear boundaries between service design and UX are starting to blur, says Chevonne Hobbs. This convergence offers an opportunity for designers to rethink how we define, design, and deliver services, not just from a technical standpoint, but a human-centred one.| itSMF UK
In the world of cybersecurity, the term Security Operations Center (SOC) carries significant weight. It evokes images of highly skilled analysts working around the clock to detect, respond to, and mitigate cyber threats. However, not all SOCs live up to this expectation. If a SOC lacks core functions like triage, analysis, assessment, and remedial action, it’s not truly a SOC—it’s merely a contact center masquerading as one. Let’s explore why these functions are non-negotiable for a...| PwnDefend
Simon Rolley of DWP moves out of his comfort zone to present at AI in ITSM at Bletchley Park.| itSMF UK
Chevonne Hobbs of Illuminet Solutions offers a practical guide to implementing or improving a Continual Improvement Practice. Her whitepaper focuses on the need to implement a CI Practice, and the potential challenges faced. It then suggests a practical approach to CI practice development using ITIL 4 and elements of LEAN Six Sigma and COBIT 2019. The post Continual Improvement appeared first on itSMF UK.| itSMF UK
Why have we been slow to take up teaching service management in our university system? Sandra Whittleston considers the contributing factors.| itSMF UK
One area of ITSM that has been ignored are guidelines in practice ownership. We have seen many practices and processes managed but not owned. Here are Barry Corless's Golden Guidelines for practice ownership supported by evidence I’ve gathered in the last 30 years.| itSMF UK
itSMF UK has announced some Board changes to take effect from the beginning of October| itSMF UK
Alert fatigue is a serious issue that affects numerous professions and can lead to neglecting critical events and delaying response times| DERDACK SIGNL4
Incident response is the process of responding to and managing the aftermath of a security breach or cyber attack. Learn more| DERDACK SIGNL4
Terms like 'incident' play an important role in understanding IT and OT operations. So, how is an incident defined?| DERDACK SIGNL4
