The oft-expressed idiom “good things come to those who wait” dates back at least as far as a 19th century poem (and probably much further than that), but that’s not exactly good advice when it comes to customer service and telephone lead generation. Instead, the optimal strategy can be summed up with a much more […] The post 5 Reasons to Take a Proactive Approach to Customer Service and Lead Generation appeared first on VSA Prospecting: Lead generation | (B2B) | Marketing.| VSA Prospecting: Lead generation | (B2B) | Marketing
November 1 – Haddon Township, N.J. – VSA’s Inbound Customer Service team recently fielded a record-breaking number of incoming calls for a client and successfully rose to the challenge, exceeding all agreed-upon performance guarantees. The client is a municipal health services system that provides benefits to hundreds of thousands of city and county employees and […] The post VSA Helps Inbound Client Handle Record-Breaking Call Volume appeared first on VSA Prospecting: Lead ge...| VSA Prospecting: Lead generation | (B2B) | Marketing
As technology continues to evolve, so do customer expectations. Users today demand quick, accurate, and empathetic tech support—whether they’re troubleshooting software, configuring devices, or navigating complex platforms. For growing tech companies, maintaining this level of The post Outsourcing Tech Support with a High-Tech Contact Center appeared first on Telecom, Inc..| Telecom, Inc.
DialerAI has always been a very powerful outbound dialer, especially with the recent additions of the agentUI. Now we’ve added more integration for inbound calls to allow a true Blended Call Center Campaign for inbound and outbound calls. When one of your customers calls in, we can deliver the call to an active agent, automatically [...] Read More... The post Blended Call Center Campaign: Inbound & Outbound appeared first on DialerAI.| DialerAI