Returns are an integral part of the retail industry, significantly impacting customer loyalty, operational efficiency, and profitability. In 2024, the total value of returned goods reached approximately $890 billion, representing ~17% of all goods sold. Effectively managing returns is, therefore, essential for retailers aiming to thrive in 2025 and beyond. This article explores critical questions surrounding returns and provides actionable strategies for retailers.| Optoro
Returns are a big part of shopping, especially as online sales keep growing. How retailers handle the first step—return initiation—can make or break the customer experience. In this article, we’ll explore UX best practices and strategies for creating a seamless customer return experience (CRX) and driving return portal adoption, including insights from our Design Team’s latest retailer experience audit.| Optoro
Returns management is a crucial challenge for retailers and brands. Find out how to optimize the full lifecycle of returns and minimize costs.| Optoro