A customer experience/voice of customer programme is essential for establishing a customer-centric culture at your company. Here's how to get it right.| Thematic
A focus on customer acquisition often overshadows the vital task of retention. A shocking 66% of consumers end relationships with companies due to poor customer service. This highlights a disconnect: Customers crave positive experiences, yet businesses sometimes must listen proactively. The consequence? Churn – lost revenue, tarnished reputation, and wasted effort.| Thematic
Knowing how happy your customers are is essential for every business. So how do you make it measurable? We show you how in this easy guide.| Thematic
Unlock hidden insights from your qualitative data with this in-depth guide to thematic analysis.| Thematic
Uncover the hidden "pebbles" eroding your customer experience. Learn how to use customer feedback and analytics to identify and remove friction points, boost loyalty, and engineer effortless experiences. Discover 7 strategies for proactive CX improvement.| Thematic
Customer Experience Analytics (CXA) is key to understanding why customers buy or churn. This guide will help you use your use customer data to get insights and understanding to drive better business decisions and improve revenue.| Thematic