With customer expectations changing, small and medium-sized businesses need to understand what’s expected. Customer service has become one of the most important parts of every business, especially those who want to create excellent customer loyalty. Some specific statistics show the direction customer service is headed. Here are some of the most important customer service statistics every business owner should know. What ... Read More The post 15 Important Customer Service Statistics appea...| Conversational LLC
Dealing with telephone or face to face customer complaints effectively can be challenging. However, for most UK businesses, handling complaints is the key to cultivating long term revenue and a solid brand reputation. Before we start, it’s important to keep in mind, never think of a customer as a single transaction. What does this mean? […] The post How to Handle Customer Complaints Effectively – 10 Ways appeared first on Live And Learn Consultancy.| Live And Learn Consultancy
Want to deliver better telephone customer service? Professional telephone communication involves greeting your customers in a friendly manner, listening to their concerns and communicating your message in a clear way. Let’s explore 7 essential telephone etiquette skills for good customer service. What is Telephone Etiquette at Work? Telephone etiquette is having a respectful conversation with […] The post Telephone Etiquette Skills for Good Customer Service – 7 Top Tips appeared first o...| Live And Learn Consultancy
Inspiring customer service quotes told by the people who really know the price of a happy customer. All of them contain years of experience that can be turned into important lessons for every customer support team, and this is what we did in this article.| Customer service app for Shopify (2024 TOP-rated) - HelpCenter