Our CEO Jo Causon returned once more to the red sofa at BBC Breakfast, to discuss tour latest research and call to action for Service with Respect – The Institute’s campaign to highlight and tackle the unacceptable abuse and hostility levelled at our customer-facing employees. The segment featured testimony from a rail sector worker, and… The post Watch: Jo Causon returns to BBC Breakfast to discuss Service with Respect Campaign appeared first on Institute of Customer Service.| Institute of Customer Service
Our CEO Jo Causon joined BBC Radio 4's Today Programme to discuss our Service with Respect campaign to highlight and tackle abuse of customer-facing workers.| Institute of Customer Service
In an article in The Guardian covering the rising levels of abuse and assault against telecoms engineers, The Institute of Customer Service's Service with Respect campaign was discussed.| Institute of Customer Service
Our list of customer service skills your team needs to deliver superior support and engage with your customers on a human level.| Surveypal
If you’re wondering what is customer service and why is it so important, what customer service skills to focus on, and how to meet those ever-growing customer expectations, this article might be a good place to start.| Customer service app for Shopify (2024 TOP-rated) - HelpCenter