Public services are typically built on three pillars: access, efficiency, and equity. These are foundational goals, and rightly so. But in practice, many services stop […] The post Designing Public Services That Citizens Value: Lessons from Pine, Kano, and Drucker first appeared on New Metrics.| New Metrics
LexisNexis Risk Solutions Government CEO explains why improving the quality and readiness of identity data is critical to successfully using AI to improve citizen trust and deliver seamless public services.| FedScoop