By Simon Hayward on Information Age - Insight and Analysis for the CTO Catch these warning signs of customer support squeeze in the face of hypergrowth – and remember to focus on the important markers The post 3 signs your company is heading for the customer support squeeze appeared first on Information Age.| Information Age
At UNGA, Maria Ressa called for AI red lines. Here’s what they mean in practice—and how leaders can implement accountable AI governance.| Kate O'Neill | KO Insights
Anthropic’s $1.5 billion copyright settlement just created the clearest roadmap yet for sustainable AI development. But most analysis is focused on the legal implications, understandably, while missing the strategic implications. Yesterday’s landmark settlement—$3,000 per book for roughly 500,000 works scraped from pirate sites—marks more than legal precedent. It signals a shift from “move fast and […]| Kate O'Neill | KO Insights
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Fatigue is the biggest risk to IT teams dealing with a continuous transformation strategy. Here's what to watch out for and what to do| Information Age
The breathless tech hype machines are working overtime on agentic AI. CEOs and analysts alike herald it as the ultimate competitive advantage, a new frontier of productivity, and if you’re late to adopt it, your business might as well be using typewriters and carrier pigeons. But the reality is more complex—and more interesting—than the relentless […]| Kate O'Neill | KO Insights
I’ve said it for years: the economy is people. Not GDP figures. Not trade balances. Not abstract percentages that scroll across financial news tickers. People. Behind every economic statistic are human beings trying to build decent lives. Every policy decision ripples through communities, families, and individual futures in ways that outlast the news cycle. So […]| Kate O'Neill | KO Insights
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