Copilot memory is a term that refers to different things, including Copilot communication memory, a method to use the Graph to personalize responses for users. The idea is to use all the sources of information available through the Graph as Copilot responds to user prompts in Microsoft 365 apps instead of limiting sources to whatever the app works with. It's a good idea, providing the Graph sources are accurate.| Office 365 for IT Pros
In late August, Microsoft plans to release the Copilot summarize email thread feature in Outlook clients without the need for a Microsoft 365 Copilot license. This news might seem surprising, but it’s simply a matter of business. If Microsoft doesn’t make basic AI features available in Outlook, ISVs (including OpenAI) will fill the gaps with add-ons. And that might make it harder to sell Microsoft 365 Copilot licenses.| Office 365 for IT Pros
After a report to the MSRC about some missing file data from Copilot audit records, Microsoft fixed the problem and audit records now contain details about the SharePoint Online files reviewed by Copilot to construct answers to user prompts. Having solid audit and compliance data is a good thing, unless you’re a lawyer charged with defending an eDiscovery action who might be asked to produce the files.| Office 365 for IT Pros
Microsoft 365 Copilot is a great AI notetaking app for Teams meetings, but it's expensive. A range of cheaper options are available from other AI companies. Should Microsoft 365 tenants allow users to install these apps and access what goes on in Teams meetings? It could be a difficult decision.| Practical 365
Microsoft 365 AI compliance is fast becoming a critical priority as artificial intelligence transforms how businesses operate. Tools like Microsoft 365 Copilot| Nikki Chapple Microsoft 365 Blog
Updated April 22, 2025: The post contains 261 new customer stories, which appear at the beginning of each section of customer lists. The post will be updated regularly with new stories. One of the highlights of my career has always been connecting with customers and partners across industries to learn how they are using technology... The post Explore AI-powered success stories of customer transformation and innovation appeared first on The Official Microsoft Blog.| The Official Microsoft Blog
A July 14 post announces Copilot Memory, a method to personalize how Copilot responds to user prompts. Controls are available to disable Copilot memory on a per-user and tenant basis. Manipulation of the tenant controls is done through a Graph resources. This article explains how Copilot memory works and how to update the tenant controls with PowerShell.| Office 365 for IT Pros
In a recent episode of the All Things M365 Compliance podcast, I joined Rafah Knight (founder of Secure AI) and Ryan John Murphy to unpack the real, and often| Nikki Chapple Microsoft 365 Blog
Security researchers documented a prompt injection vulnerability in an agent created with Copilot Studio that allowed the exfiltration of customer data. Microsoft has fixed the problem, but the researchers figure that natural language prompts and the way that AI responds means that other ways will be found to cause agents to do silly things. Microsoft 365 tenants need to think about the deployment and management of agents.| Office 365 for IT Pros
Microsoft 365 Copilot Search is the second iteration of Copilot Search. It borrows heavily from the older Microsoft Search in Bing feature in terms of how it presents different types of results. Copilot Search is unmatched when it comes to searching Exchange, SharePoint, and Teams, but its ability to search the web is hindered by the dependency on Bing and the preference given to Microsoft.com sources.| Office 365 for IT Pros
Microsoft 365 Copilot users can generate audio overviews from Word and PDF files and Teams meeting recordings stored in OneDrive for Business. Copilot creates a transcript from the file and uses the Azure Audio Stack to generate an audio stream (that can be saved to an MP3 file). Sounds good, and the feature works well. At least, until it meets the DLP policy for Microsoft 365 Copilot.| Office 365 for IT Pros
Agent governance is the framework that allows tenants to deploy agents safely, securely, and under control. A new ISV offering from Rencore helps to fill some gaps in Copilot agent governance that currently exist in what’s available in Microsoft 365. It’s good to see ISV action in this space because the last thing that anyone wants is the prospect of Copilot agents running amok inside Microsoft 365 tenants.| Office 365 for IT Pros
Among the blizzard of Copilot changes is one where Outlook can summarize attachments. That sounds small, but the feature is pretty useful if you receive lots of messages with “classic” (file) attachments. Being able to see a quick summary of long documents is a real time saver, and it’s an example of a small change that helps users exploit AI. Naturally, it doesn’t work with Outlook classic.| Office 365 for IT Pros
Copilot Studio Agents can use files as knowledge sources to reason over when they respond to user prompts. We explain how to use the monthly PDFs issued for the Office 365 for IT Pros and Automating Microsoft 365 with PowerShell eBooks as knowledge sources. If you’ve got Microsoft 365 Copilot licenses, this is an interesting way to interact with the books.| Office 365 for IT Pros
Microsoft will launch the aiInteractionHistory Graph API (aka, the Copilot Interaction Export API) in June. The API enables third-party access to Copilot data for analysis and investigative purposes, but any ISV who wants to use the API needs to do some work to interpret the records returned by the API to determine what Copilot really did in its interactions with users.| Office 365 for IT Pros
A set of 80 mysterious SharePoint Embedded containers turned up because Microsoft pre-provisioned storage for files used as knowledge sources by Copilot agents. Details of the pre-provisioning are in message center notification MC1058260, but who has the time to read and analyze everything posted to the message center? And anyway, the mysterious containers have now disappeared...| Office 365 for IT Pros
Some sites picked up the Microsoft 365 Copilot penetration test that allegedly proved how Copilot can extract sensitive data from SharePoint Online. When you look at the test, it depends on three major assumptions: that an attacker compromises a tenant, poor tenant management, and failure to deploy available tools. Other issues, like users uploading SharePoint and OneDrive files to process on ChatGPT, are more of a priority for tenant administrators.| Office 365 for IT Pros
Two new service plans are now in the Microsoft 365 Copilot license to allow users access to Viva Insights. The new service plans enable the Copilot dashboard in Viva Insights. It’s nice to get new functionality, but sometimes you don’t want people to use a feature, which brings up the topic of disabling a Copilot service plan using GUIs or a PowerShell script.| Office 365 for IT Pros
An article by a company specializing in penetration tests raised some questions about how attackers might use Copilot for Microsoft 365 to retrieve data. The article is an interesting read and reveals how Copilot can reveal data in password protected Excel worksheets. However, many of the issues raised can be controlled by applying available controls, and the biggest worry is lhow the account being used to run Copilot came to be compromised!| Office 365 for IT Pros
Copilot usage data can be pretty sparse, but it's easy to enhance the data to gain extra insight into how Microsoft 365 Copilot is used within a tenant. In this case, an administrator wanted to have department and job title information available for each Copilot license holder, so we combined the Copilot usage data with details of Entra ID user accounts with Copilot licenses to create the desired report.| Office 365 for IT Pros
At Ignite 2024, Microsoft said that Copilot for Microsoft 365 tenants would benefit from SharePoint Advanced Management (SAM). What does that mean? Well, it doesn’t mean that Copilot tenants get SAM licenses, which is what many expect. It does mean that SAM checks for Copilot before it lets tenants use some, but not all, of its features. Read on…| Office 365 for IT Pros
First introduced in March 2025 to block access to sensitive documents by BizChat, Microsoft has extended the DLP policy for Copilot to cover the web and desktop versions of the Office apps (Word, Excel, and PowerPoint). The implementation works but could confuse users. It might be better if Microsoft simply removes all traces of Copilot when working with files subject to the DLP policy.| Office 365 for IT Pros
Microsoft 365 Copilot will soon introduce a feature to fix spelling and grammar errors with one click. At least, that's the promise when Microsoft delivers the new feature in late April 2025. It seems like a good idea to do everything with a single pass to generate error-free text that the user can accept or reject. Quite how well this works in practice remains to be seen.| Office 365 for IT Pros
There's a lot to learn about Copilot Studio, especially for hard-pressed Microsoft 365 tenant administrators who already have too much work to do. This article gives administrators the essential details that they should consider as Copilot agents become more interesting to their organization.| Practical 365
Measure Copilot and Gen AI Success and Risks Using Viva Insights, Microsoft Purview, and the Microsoft 365 Admin Center reports Earlier this month, I had the| Nikki Chapple Microsoft 365 Blog
Updated April 22, 2025: The post contains 261 new customer stories, which appear at the beginning of each section of customer lists. The post will be updated regularly with new stories. One of the highlights of my career has always been connecting with customers and partners across industries to learn how they are using technology...| The Official Microsoft Blog
Ever wondered how to investigate Microsoft 365 Copilot Interactions? You’re in the right place! This blog post will guide you through the process of using Mic| Nikki Chapple Microsoft 365 Blog
The proliferation of generative AI has also led to a proliferation of techniques and tools to use AI. Microsoft’s ecosystem itself while emerging as a versatile platform for building AI agents has a variety of agent options to navigate. From...| DataVeld
Copilot in Microsoft 365 is more than just an automation tool. It's a sophisticated AI assistant that helps businesses operate smarter and quicker.| USM
Updated Dec. 9, 2024: The number of individuals Microsoft helped train and certify over the past year has been updated to 23 million and includes initiatives across Microsoft. In 2024, generative AI emerged as a key driver for business outcomes across every industry. Already this new generation of AI is having an incredible impact on...| The Official Microsoft Blog
Already, 60 percent of the Fortune 500 are using Microsoft 365 Copilot to accelerate business results and empower their teams. With Copilot supporting sales associates, Lumen Technologies projects $50 million dollars in savings annually. Honeywell(1) equates productivity gains to adding 187 full-time employees and Finastra is reducing creative production time from seven months to seven...| The Official Microsoft Blog