While our OnDemand Customer Service Training started as a course catering to individuals, we've expanded our offerings to accommodate 50+ seats! The post OnDemand Customer Service Training for Teams appeared first on Bonfire Training.| Bonfire Training
Whether you’ve got team members in offices across the world or remote workers in home offices, live remote training can offer your team what they need. The post Customer Service Online Training & Its Benefits appeared first on Bonfire Training.| Bonfire Training
Here are some tips on the best ways to push learning even further with a little pre-workshop prep, straight from our trainers in the field. The post Customer Service Training: Leading By Example appeared first on Bonfire Training.| Bonfire Training
Regardless of the industry you’re in, if you deal with customers, at some point in time you’re going to be confronted with a “difficult” one.But, here’s an important question to ask yourself. “Is the customer actually difficult, or are they merely upset?” Chances are the “difficult” customer is more likely an upset customer, and it’s your job to turn that frown, upside down. The good news is, you can do it in three steps! The post Unlock the Secrets of Success: Handling Di...| Bonfire Training
When clients come to us, they aren’t only looking for customer service training; they are looking for a training partner who will help them drive bottom-line results. The post Partnership with Bonfire Training Leads to Results and National Recognition appeared first on Bonfire Training.| Bonfire Training
Pet names can be a form of endearment, but hearing it from a stranger may be uncomfortable. Learn why using pet names may hurt an organization’s reputation. The post Stop Calling Me “Hon” appeared first on Bonfire Training.| Bonfire Training
Burn bright! Our Customer Service training can help your team turn a spark into a Bonfire and deliver 5-star experiences for your customers. The post Fan the Flame of Great Customer Service appeared first on Bonfire Training.| Bonfire Training
Compassionate empathy is what we understand and define as empathy in Customer Service and Leadership training. Get training today. The post Exercise Your Empathy appeared first on Bonfire Training.| Bonfire Training
We recently received a message from a former customer service trainee (way back when we were known as PhonePRO) that we knew we had to share. The post Bonfire Training Deeply Impacts and Inspires Trainee appeared first on Bonfire Training.| Bonfire Training
Habits can both help and hinder. Here are some tips to make sure your customer service training habits are working for you. The post The Process of Breaking Bad Training Habits appeared first on Bonfire Training.| Bonfire Training
Learn more about the impact of customer service on an organization’s bottom line and how our Customer Service Essentials course can help your team. The post Infographic: Customer Service Essentials appeared first on Bonfire Training.| Bonfire Training
Bonfire Training can help your organization fulfill your employee training New Year’s resolutions with a variety of courses. The post Do You See 2020 in 20/20? appeared first on Bonfire Training.| Bonfire Training
"One of our clients knew they needed help to improve the service culture of their division. Check out their successful results when the teamed up with us. The post Case Study: Improving the Service Culture appeared first on Bonfire Training.| Bonfire Training
Emotional intelligence courses are a huge asset for your customer service training, but what is emotional intelligence and how does it help your business? The post Emotional Intelligence: Personalize Your Customer Service appeared first on Bonfire Training.| Bonfire Training
Effective communication is key to improving customer experiences. Training customer service members in positive tone will help create better experiences. The post Positive Voices Create Positive Customer Experiences appeared first on Bonfire Training.| Bonfire Training
Whether or not you believe the old adage “the customer is always right,” the customer service experience your business provides has a substantial effect on your reputation and bottom line. The post The Advantages of Customer Service Training appeared first on Bonfire Training.| Bonfire Training
Improving customer experience comes down to appropriate training. Check out our infographic about the 3 critical areas for effective customer management. The post Game Changers: Key Takeaways for Improving the Customer Experience appeared first on Bonfire Training.| Bonfire Training
When it comes to fixing a breakdown in customer service, many companies tell us they decided to “DIY” it. It’s only later, when they realized that what had started as a minor problem had become part of their company culture, did they seek professional help. The post DIY Customer Service Training… Is It Really That Easy? appeared first on Bonfire Training.| Bonfire Training