CPaaS implementation is supposed to be the easy button for modern communications. Connect an API, add messaging or voice into workflows, and suddenly, customers get faster, smarter, more personal interactions. That’s the promise. The reality is more complicated. The market is growing fast. Analysts expect global CPaaS revenue to hit $62.5 billion by 2029, with […]| UC Today
It ought to be a corporate dream: machines that shoulder the drudgery, leaving employees to think bigger and work smarter – yet reality is proving far less seamless. According to the new 2025 Global State of AI at Work Report by Asana’s Work Innovation Lab, employees expect to offload over a third of their tasks […]| UC Today
Businesses are under pressure to deliver faster, smoother customer service without adding more complexity. That’s why Microsoft Teams contact center integration has become a front-burner issue for IT and CX leaders. Teams already anchors collaboration for more than 320 million people. The challenge is what happens when customer calls, chats, and workflows need to flow […]| UC Today
Microsoft is officially sunsetting Copilot Pro and introducing a brand-new subscription tier designed to rival OpenAI’s ChatGPT Plus. The new plan, called Microsoft 365 Premium, consolidates AI-powered Office features with the company’s productivity suite in a single, streamlined subscription. At $19.99 per month, Premium lands at the exact same price point as ChatGPT Plus, setting […]| UC Today
Among the most notable features is the introduction of photorealistic AI-generated avatars, which can mimic users’ live video feeds in meetings.| UC Today
UC Today covers Unified Communications news including Artificial Intelligence, Future of Work, Security and Compliance, UCaaS and more.| UC Today
UC Today covers Unified Communications news including Channel, Digital Transformation, UCaaS and more.| UC Today
Learn everything you need to know about UCaaS with our complete guide covering key questions, trends, types, and more. Click to learn more.| Acrobits | Business Softphone Apps | Cloud Softphone | SDKs
CX Today covers CRM news including Artificial Intelligence, Automation, CRM, Mergers and Acquisitions, UCaaS and more.| CX Today