SIPPIO has unveiled a new lineup of service tiers – Lite, Plus, and Pro – designed to give partners and customers greater flexibility as the UC landscape continues to evolve. The move reflects both the company’s channel-first growth strategy and emerging market dynamics. From Calling Provider to Communications Enabler Historically, many partners have seen SIPPIO […]| UC Today
Zoom is set to kick off its flagship conference – Zoomtopia 2025 – on September 17-18, with high expectations around its new AI features. Branded this year under the theme “for the people,” the event will spotlight how businesses and individuals are rethinking work, connection, and collaboration in an AI-driven era. The conference, once a […]| UC Today
UC Today covers Unified Communications news including Artificial Intelligence, Future of Work, Security and Compliance, UCaaS and more.| UC Today
The post Winning the UCaaS Platforms Race: How to Outperform Your Strongest Competitors and Find New Growth Opportunities? appeared first on Frost & Sullivan.| Frost & Sullivan
UC Today covers Unified Communications news including Channel, Digital Transformation, UCaaS and more.| UC Today
As someone who thrives on productive, seamless collaboration, I love hearing business leaders admit how AI is already reshaping their own daily workflows. At the Goldman Sachs Communacopia + Technology Conference this week, Zoom CEO Eric Yuan offered some of his most candid insights yet. His message? AI is not just an upgrade. It’s becoming […]| UC Today
The modern workplace has evolved far beyond traditional metrics of system uptime and technical performance. Organizations today recognize that true workplace effectiveness stems from understanding and optimizing the complete employee experience—from the moment someone joins a company to their daily interactions with technology, colleagues, and processes. This shift requires a fundamental rethinking of how we […]| UC Today
Hybrid work may be here to stay, but the tools businesses rely on to support it are anything but settled. The communications stack remains fragmented, with UCaaS, mobile connectivity, and fixed-line services often spread across different providers, contracts, and platforms. For many tech leaders across these organisations, it is a legacy headache that undermines agility, […]| UC Today
Discover practical strategies to strengthen collaboration in the workplace, improve communication, and create a more productive and connected team. The post How to Foster Collaboration in the Workplace first appeared on Intermedia.| Intermedia
Learn how to enable proactive customer service, improve CX, and reduce inbound volume with strategic outreach. The post How to Enable Proactive Customer Service first appeared on Intermedia.| Intermedia
Mitel has appointed telecom veteran Mike Robinson as its new Chief Executive Officer, succeeding Tarun Loomba. The move comes at a pivotal moment for the company as it charts its course after a turbulent restructuring earlier this year. Robinson brings more than three decades of leadership experience in telecom, infrastructure, and enterprise services. He has […]| UC Today
Microsoft’s case with the EU over its bundling of Teams appears to be nearing the end of its years-long battle. Although it has been a long time coming, with Microsoft having made changes as far back as 2023 to try to resolve the case, the latest development shows a concession that looks set to help […]| UC Today
RingCentral has the announced the acquisition of workforce management firm CommunityWFM. The deal will fold CommunityWFM’s forecasting and scheduling capabilities into RingCX, RingCentral’s cloud contact centre platform, with a goal of helping businesses cut costs and raising service levels. “Our mission at RingCentral is to empower businesses of all sizes to communicate effortlessly with their […]| UC Today
Like students guessing on a tough exam, AI chatbots often bluff when they don’t know the answer. The result? Plausible sounding but completely false statements – what researchers call hallucinations – that can mislead users and undermine trust. Despite steady progress in AI, these hallucinations remain stubbornly present in even the most advanced systems, including […]| UC Today
The UK’s Financial Conduct Authority (FCA) imposed a record-breaking £176 million in fines during 2024, a 230% increase from 2023, and the US Securities and Exchange Commission (SEC) last year hit more than two dozen firms with a combined $392.75 million in fines over failures to maintain and preserve electronic communications. Such developments highlight how […]| UC Today
Discover how VoIP cloud solutions transform your business communications. Learn why switching to the cloud is the smart choice for modern organizations.| blog.symquest.com
UC Today covers Unified Communications news including Digital Transformation, Security and Compliance, UCaaS, Workplace Management and more.| UC Today
UC Today covers Unified Communications news including Agentic AI, Artificial Intelligence, CCaaS, Customer Experience, UCaaS and more.| UC Today
Despite the rise of texting and chat, voice calls are still used and have a great influence over customer satisfaction in business.| 4PSA Blog
UC Today covers Unified Communications news including Artificial Intelligence, Chatbots, ChatGPT, Generative AI and more.| UC Today