AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service - CX Today
CX Today covers Conversational AI news including Agent Assist, AI Agents, Artificial Intelligence, CCaaS and more.| CX Today
UCX London 2025 kicked off another year, drawing hundreds of professionals to the UK capital for a two-day conference discussing the latest trends in the UC Sphere. Attendees were treated to a blend of keynotes, panels, and interactive sessions covering cutting-edge topics from various esteemed speakers. Featuring an exhibitor landscape rich with software and AV […]| UC Today
CPaaS implementation is supposed to be the easy button for modern communications. Connect an API, add messaging or voice into workflows, and suddenly, customers get faster, smarter, more personal interactions. That’s the promise. The reality is more complicated. The market is growing fast. Analysts expect global CPaaS revenue to hit $62.5 billion by 2029, with […]| UC Today
Businesses are under pressure to deliver faster, smoother customer service without adding more complexity. That’s why Microsoft Teams contact center integration has become a front-burner issue for IT and CX leaders. Teams already anchors collaboration for more than 320 million people. The challenge is what happens when customer calls, chats, and workflows need to flow […]| UC Today
CX Today covers Conversational AI news including Agent Assist, AI Agents, Artificial Intelligence, CCaaS and more.| CX Today
Discover how AI contact center software improves and outperforms legacy systems by streamlining operations, equipping agents with real-time insights, and more.| Sharpen
Discover how AI call center software transforms healthcare operations by automating appointment scheduling, reducing wait times, delivering real-time analytics, and integrating with EHR systems, enhancing patient satisfaction and staff efficiency.| Sharpen
Discover how Sharpen’s secure, cloud-based contact center platform protects sensitive data and ensures compliance with industry standards like HIPAA and PCI-DSS—without compromising performance or customer trust.| Sharpen
Discover how to combine call center automation with human support to deliver faster, more personalized customer service. Learn key strategies and see how Sharpen’s Usable AI™ empowers agents while enhancing the customer experience.| Sharpen
The post Addressing Genesys PureConnect Migration: Options for VXML Users appeared first on Sharpen.| Sharpen
Discover the right and wrong ways to use AI in your contact center. Learn how to balance automation with human connection to enhance customer experiences. Explore AI-driven insights, intelligent call routing, and agent support tools with Sharpen’s cloud-native platform.| Sharpen
Balance efficiency and personalization in CX with Sharpen’s automation solutions for SMBs, including virtual call centers, AI chatbots, and multichannel support.| Sharpen
Reduce call center turnover with Sharpen’s AI solutions. Empower agents, cut burnout, and boost efficiency for exceptional customer experiences.| Sharpen
Explore the top CX trends of 2025, from AI-driven personalization to omnichannel integration. Discover how Sharpen’s cloud-native CCaaS platform helps small businesses deliver seamless, proactive customer experiences.| Sharpen
Boost your SMB's customer service with cloud-based, AI-driven tools to improve efficiency and seamless omnichannel support. Contact us today!| Sharpen
CCAI Platform, offered by Google Cloud, is an all-in-one solution designed to transform your contact center with the power of Artificial Intelligence| Govindhtech
