AWS Makes a Big AI Agent Launch, Demonstrates How It Could Benefit Customer Service - CX Today
CX Today covers Conversational AI news including Agent Assist, AI Agents, Artificial Intelligence, CCaaS and more.| CX Today
From Microsoft’s new-look AI agent to a Lenovo customer service AI chatbot weakness, here are extracts from some of this week’s most popular news stories. Microsoft Steps Toward “Fully Autonomous Contact Centers” with a New-Look AI Agent Microsoft has announced its new-look Customer Intent Agent in a move it describes as “accelerating the journey toward […]| CX Today
ServiceNow announced its Unified CRM platform during its Knowledge 2025 event in May. The platform has three compelling differentiators. First, it’s the only CRM to unify service, sales, and order management on one platform. Second, ServiceNow’s workflow automation heritage allows for deeper connections that pull customer insights from the front and middle office, enabling a […]| CX Today
Microsoft has announced its new-look Customer Intent Agent in a move it describes as “accelerating the journey toward fully autonomous contact centers.” The tech giant first unveiled the Customer Intent Agent, available across its Dynamics 365 Contact Center and Customer Service offerings, in January 2025. Upon the original announcement, Microsoft showcased how the AI Agent […]| CX Today
Lenovo is the latest high-profile brand to have a security flaw exposed in its AI customer service chatbot. Indeed, Security Researchers at Cybernews opened up Lenovo’s ChatGPT-powered customer service assistant, Lena, with jaw-dropping results. Its investigation found that Lena can be tricked into providing sensitive company information and data. Cybernews researchers were able to uncover a flaw […]| CX Today
When discussing compliance risks in the contact center space, audio quality isn’t usually the first thing that comes to mind. However, according to Verizon’s 2024 Data Breach Investigations Report, more than two-thirds (68%) of data breaches involve some form of non-malicious human error – a reminder that even the best systems fail when basic communication […]| CX Today
Watch on YouTube In this CX Today interview, Deputy Editor Rhys Fisher sits down with Mackenzie Ellis, Solutions Specialist at ComputerTalk, to unpack how AI is transforming the agent experience. Far from the old “robots replacing humans” narrative, Mackenzie shares real-world examples of AI acting as a co-pilot – from streamlining repetitive tasks to enabling […]| CX Today
CX Today covers Conversational AI news including Agent Assist, AI Agents, Artificial Intelligence, CCaaS and more.| CX Today
Discover how AI contact center software improves and outperforms legacy systems by streamlining operations, equipping agents with real-time insights, and more.| Sharpen
CX Today covers Contact Center news including CCaaS, Security and Compliance and more.| CX Today
UC Today covers CCaaS news including Buyer's Guide, CCaaS, Customer Experience and more.| UC Today
Discover how AI call center software transforms healthcare operations by automating appointment scheduling, reducing wait times, delivering real-time analytics, and integrating with EHR systems, enhancing patient satisfaction and staff efficiency.| Sharpen
UC Today covers Unified Communications news including Agentic AI, Artificial Intelligence, CCaaS, Customer Experience, UCaaS and more.| UC Today
Discover how Sharpen’s secure, cloud-based contact center platform protects sensitive data and ensures compliance with industry standards like HIPAA and PCI-DSS—without compromising performance or customer trust.| Sharpen
Discover how to combine call center automation with human support to deliver faster, more personalized customer service. Learn key strategies and see how Sharpen’s Usable AI™ empowers agents while enhancing the customer experience.| Sharpen
The post Addressing Genesys PureConnect Migration: Options for VXML Users appeared first on Sharpen.| Sharpen
Discover the right and wrong ways to use AI in your contact center. Learn how to balance automation with human connection to enhance customer experiences. Explore AI-driven insights, intelligent call routing, and agent support tools with Sharpen’s cloud-native platform.| Sharpen
Balance efficiency and personalization in CX with Sharpen’s automation solutions for SMBs, including virtual call centers, AI chatbots, and multichannel support.| Sharpen
Reduce call center turnover with Sharpen’s AI solutions. Empower agents, cut burnout, and boost efficiency for exceptional customer experiences.| Sharpen
Explore the top CX trends of 2025, from AI-driven personalization to omnichannel integration. Discover how Sharpen’s cloud-native CCaaS platform helps small businesses deliver seamless, proactive customer experiences.| Sharpen
Boost your SMB's customer service with cloud-based, AI-driven tools to improve efficiency and seamless omnichannel support. Contact us today!| Sharpen
CCAI Platform, offered by Google Cloud, is an all-in-one solution designed to transform your contact center with the power of Artificial Intelligence| Govindhtech
