Lenovo is the latest high-profile brand to have a security flaw exposed in its AI customer service chatbot. Indeed, Security Researchers at Cybernews opened up Lenovo’s ChatGPT-powered customer service assistant, Lena, with jaw-dropping results. Its investigation found that Lena can be tricked into providing sensitive company information and data. Cybernews researchers were able to uncover a flaw […]| CX Today
When discussing compliance risks in the contact center space, audio quality isn’t usually the first thing that comes to mind. However, according to Verizon’s 2024 Data Breach Investigations Report, more than two-thirds (68%) of data breaches involve some form of non-malicious human error – a reminder that even the best systems fail when basic communication […]| CX Today
In this Episode of the Practical 365 podcast, Steve and Paul deep dive into the Microsoft 365 Copilot exploit, "Echo Leak," discussing its implications for AI safeguards and the future of agentic AI. The conversation then shifts to a recent global outage affecting Google and Cloudflare, highlighting the challenges of maintaining hyperscale services. We also examine Microsoft's new initiative to offer containerized M365 instances in Europe, addressing concerns over data sovereignty. Finally, t...| Practical 365
When it comes to choosing the right content management system (CMS) for your … The post Drupal VS WordPress: Which Option is Right For You? appeared first on Web Development & Digital Marketing Company Melbourne.| Web Development & Digital Marketing Company Melbourne
