When it comes to dealing with brands, customers have a clear idea of what they want. If they aren’t happy, they will let it be known. While enterprises have embraced new technologies to meet customer needs, it hasn’t always translated into seamless customer experiences. It is therefore important to re-examine your customer experience strategy, on […] The post Eight Trends That Will Shape The Future Of Customer Experience in 2019 appeared first on Servion Blog.| Servion Blog
IoT (Internet of Things) is changing everything. It’s converging the digital and the physical world. With it, we have entered a smarter environment where just about any device can be connected to another. Gartner says that it will be the most game-changing IT initiative since cloud computing. They predict that by 2020, a majority of new […] The post Internet of Things: No More A Stranger In The World of CX appeared first on Servion Blog.| Servion Blog