Ensuring compliance at contact centers today requires managers to navigate through a long list of regulations and standards in a changing regulatory environment. It is a resource-draining task for managers, compliance, and IT professionals! According to a NICE survey in 2019, 88% of contact center professionals highlighted the pressing need to implement a proactive and […] The post How automation can enforce regulatory compliance appeared first on Servion Blog.| Servion Blog
IoT (Internet of Things) is changing everything. It’s converging the digital and the physical world. With it, we have entered a smarter environment where just about any device can be connected to another. Gartner says that it will be the most game-changing IT initiative since cloud computing. They predict that by 2020, a majority of new […] The post Internet of Things: No More A Stranger In The World of CX appeared first on Servion Blog.| Servion Blog