C-Zentrix, the trailblazing name in the realm of contact center technology, has just sealed a groundbreaking partnership with Servion to offer cloud-based omnichannel and AI-powered contact center solutions. Plugging the void between different communication channels, we are ecstatic to offer a never-seen-before Omnichannel Customer Experience. With technology playing an ever more vital role in the […] The post C-Zentrix Partners with Servion to offer cloud-based omnichannel and AI-powered c...| Servion Blog
The ultimate aim of customer service is to ensure customers receive measurable value in the expected timeframe. While many associate proactive communications with collections or telemarketing, proactive outreach includes many use cases that enable you to deliver a high-quality user experience throughout the customer’s journey. A few examples of proactive outreach include sending follow-up emails […] The post Proactive Outreach in Customer Service, Impact and Use Cases appeared first on Se...| Servion Blog
Successful businesses understand the importance of contact center innovation, and they’re focusing on Contact Center-as-a-Service (CCaaS) to better compete in a new reality of customer (and employee) experience: Greater agility: There are high expectations for brand engagement today, and customers expect companies to meet their pace of innovation. Cloud solutions enable faster innovation to stay […] The post Most businesses are accelerating their move to CCaaS. Here is how to plot yours a...| Servion Blog
Nothing could be worse than being stuck in an old IVR (Interactive Voice Response) with a maze of frustrating self-service menus that neither connect with a contact center agent nor give any solution! In our lives, we all have gone through this misery while contacting consumer support centers to solve a simple problem or ask […] The post Conversational IVR is the new game-changer appeared first on Servion Blog.| Servion Blog