I am a die-hard Survivor fan. I was born the year after the show came out, and since then I have tuned in for every single episode, with season 48 being no exception. However, I’ve noticed a trend: the players I think are most deserving of the million dollars never end up winning! As a data lover, I was curious about what the stats said. What qualities make a Survivor winner? Did the players with the best stats end up winning the game? And, most importantly, can a model predict who will wi...| SAS Users
2020 has become a real-life case study for cloud-based services, including the contact center. According to Forbes, 66% of global contact centers that are not using cloud today are planning to accelerate their move to Contact Center-as-a-Service (CCaaS) as a result of the COVID-19 pandemic. The cloud enables contact centers to be more flexible and […] The post Not Getting All You Want From Your Cloud Contact Center? Take These Steps appeared first on Servion Blog.| Servion Blog