The old “frog in boiling water” metaphor accurately describes today’s financial services industry. Disruptive technologies like AI and automation? Crank the heat up. Cybercriminals with a penchant for high-risk industries? Turn it up a little more. Fintech start-ups and tech giants competing for market share? It’s simmering now. Did you hear about the Great Resignation? […] The post Leveraging Digital Engineering for Digital Transformation in Financial Services appeared first on Ser...| Servion Blog
Servion has received the “HR Company of the Year” award for employee engagement at the 20th Edition of the Business Leader of the Year organized by the World HRD Congress and Economic Times. This award recognizes Servion for its leading people-focused initiatives to actively engage diverse teams and improve alignment with evolving business goals. World […] The post Servion wins HR Company of the Year Award appeared first on Servion Blog.| Servion Blog
Cloud contact center adoption has grown among large enterprises to the point where this segment now holds the largest share of the global CCaaS market. Key drivers of this transition are digital and self-service capabilities, cited as top priorities by contact center professionals in 2021. As the world grows more interconnected and customer expectations continually […] The post Digital and Self-service Are Fueling Enterprise CCaaS Adoption. Here’s Why appeared first on Servion Blog.| Servion Blog
The old “frog in boiling water” metaphor accurately describes today’s financial services industry. Disruptive technologies like AI and automation? Crank the heat up. Cybercriminals with a penchant for high-risk industries? Turn it up a little more. Fintech start-ups and tech giants competing for market share? It’s simmering now. Did you hear about the Great Resignation? […] The post Embrace Digital Transformation with 5 Digital Engineering Best Practices appeared first on Servion Blog.| Servion Blog
Dubai, United Arab Emirates, and New Jersey, USA – 5 July 2021: Seed Group, a company of the Private Office of Sheikh Saeed bin Ahmed Al Maktoum, has announced a strategic partnership with New Jersey-headquartered Servion Global Solutions, a leading contact centre and customer experience (CX) solutions provider. This agreement aims to facilitate the digital […] The post Seed Group partners with US-based Servion to help Middle East firms improve Digital Customer Service appeared first ...| Servion Blog
A 2020 report from Zendesk found that 69% of customers will first try to resolve an issue themselves before talking to a human, a number that is feasibly higher now due to COVID-19. With phone lines exhausted and storefronts shut down for over a year, customers have had no choice but to become more autonomous […] The post COVID Hyper Accelerated Self-service: Here’s what organizations must do now appeared first on Servion Blog.| Servion Blog
It’s the 21st century. We are inching towards the year 2020. But you may be wondering why that’s a special thing? Many organizations whether private, public or government-owned have always had a vision for the year 2020 and digital transformation is one of the main priorities. With 2020 just about eight months away, how does […] The post Engineering Digital Transformations For A Better Tomorrow appeared first on Servion Blog.| Servion Blog
The Pentagon’s Defense Innovation Unit is standing up a new program to approve advanced manufacturing companies in order to scale defense tech production.| DefenseScoop