In customer service, positivity consistently facilitates smoother transitions, clearer communication, and more satisfied customers. The post The Problematic “No Problem” & Better Ways to Deliver the Same Message appeared first on Bonfire Training.| Bonfire Training
Regardless of the industry you’re in, if you deal with customers, at some point in time you’re going to be confronted with a “difficult” one.But, here’s an important question to ask yourself. “Is the customer actually difficult, or are they merely upset?” Chances are the “difficult” customer is more likely an upset customer, and it’s your job to turn that frown, upside down. The good news is, you can do it in three steps! The post Unlock the Secrets of Success: Handling Di...| Bonfire Training
Pet names can be a form of endearment, but hearing it from a stranger may be uncomfortable. Learn why using pet names may hurt an organization’s reputation. The post Stop Calling Me “Hon” appeared first on Bonfire Training.| Bonfire Training
"One of our clients knew they needed help to improve the service culture of their division. Check out their successful results when the teamed up with us. The post Case Study: Improving the Service Culture appeared first on Bonfire Training.| Bonfire Training
Whether or not you believe the old adage “the customer is always right,” the customer service experience your business provides has a substantial effect on your reputation and bottom line. The post The Advantages of Customer Service Training appeared first on Bonfire Training.| Bonfire Training