Fostering Five-Star Customer Service – Attitude Makes the Difference Whether you’re maintaining open/positive body language, addressing the patient by name, or taking an interest in the details of the patients’ personal life, all of that adds up to treating the Read More| MedicalGPS Healthcare Industry Blog
A quick survey of your healthcare peers (or even a Google search) will tell you one thing almost certain about the importance of care team communication with patients: most healthcare quality experts agree that improving communication between patients and healthcare Read More| MedicalGPS Healthcare Industry Blog
Any debate about the importance of care team receptionists is sure to be a short one. Unfortunately, there is a tendency to diminish or even overlook the receptionist’s role. You won’t find any of that here. Instead of Receptionist, a Read More| MedicalGPS Healthcare Industry Blog
Endeavor for Excellence: Step 4 – Establish Performance Baselines If you have been following along for the redeployment of MedicalGPS’ service improvement program, this week we move into Step #4 — establishing baseline performance measures. If you have not been Read More| MedicalGPS Healthcare Industry Blog
Last week we kicked-off MedicalGPS’ service improvement program, Endeavor for Excellence: Start Where the Patient Starts (E4E). If you missed last week’s announcement, which included steps #1 and #2 to get started, click here to get the ball rolling. Starting Read More| MedicalGPS Healthcare Industry Blog
When someone asks, “What do you do?”, your answer is most likely short and to the point, describing your job or occupation. The ‘what’ is straightforward enough. After you answer the ‘what’, not too many people will ever follow up Read More| MedicalGPS Healthcare Industry Blog