It’s no secret that if you deliver exceptional customer service, you will have the true competitive edge—and language skills are at the heart of it. Whether you’re in hospitality, retail, healthcare, or travel, the ability to communicate clearly and warmly across languages transforms everyday service into memorable experiences that drive loyalty and business growth. As| LTI Blog - Certify your language skills anytime, anywhere.
When I sit with Marlyn Bonzil-Juste, CEO of Top Choice Medical Transport, it's like sitting across from a quiet force of nature—steady, determined, and deeply rooted in service to her community. Every word she speaks carries the weight of experience, compassion, and an unwavering belief in the power of connection. Marlyn’s journey to co-founding Top| LTI Blog - Certify your language skills anytime, anywhere.
Let’s be honest—money talks, but what happens when your customers don’t fully understand the language your money is speaking? In a country where over 68 million people speak a language other than English at home, the financial industry has a language issue it needs to address. And it’s a big one. The Risks of Language| LTI Blog - Certify your language skills anytime, anywhere.