Traditional Chatbot Conversational AI Chatbot GenAI Focus Rule-based conversation:– Answer FAQs – Follow scripted flows Context-aware interaction: – Understand intent – Respond naturally Creating new content:– Text– Images– Audio– Code Underlying Technology – User-selected options – Simple text – Machine learning – Natural language processing (NLP) – Large language models (LLMs) – NLP – Deep learning Input – User-selected options – Simple te...| CSG
Excellent customer experience is vital to the overall success of your contact centers. Knowing how to improve your contact or call center experience is the key to the growth and competitiveness of your business.| CSG
Reactive communications regarding changes in bills drive customers to call your contact center. Learn how to prevent bill confusion using AI.| CSG