At The Institute, we launched our Service with Respect campaign back in 2020 to shine a light on the issue of abuse against customer service staff. The campaign has been extremely successful, gaining support across stakeholder groups and raising awareness and action. Now the campaign is entering a critical new phase. That’s because as part… The post Service with Respect: making abuse a standalone offence against all public-facing staff appeared first on Institute of Customer Service.| Institute of Customer Service
Rev’d Dr Tim Boniface shares thoughts on Hermeneutics and Community through a new jazz work…| CSBV
It is deeply concerning to see abuse towards service workers continue to rise – affecting the 60% of the workforce.| Institute of Customer Service
It might seem odd to describe heroism as a cult. But in our modern society it wears that mantle very comfortably. The film industry is obsessed with it. The number of films which continue to emerge ultimately proclaiming salvation through the actions of a superhero – so often one portrayed as indestructible and perfect, with superhuman powers – are many and various and usually involve a good deal of violence and conflict of one sort or another before normality has been restored and peace ...| CSBV