AI transforms CX through the Extended Mind Thesis by reshaping design, extending cognition, and introducing new ethical responsibilities. The post Designing Cognitive CX: AI, the Extended Mind, and the Future of Experience first appeared on New Metrics.| New Metrics
Below is an audio version and edited transcript of my talk at Breaking Convention last week, hosted by the University of Exeter. Video should be available in the coming weeks. Peter Sjöstedt-…| Footnotes2Plato