I see it everyday as a Product Leader in AI at a top CX tech company, so we stopped thinking in “pages” and started thinking in conversations.| CommBox
AI rewired customer expectations. 61% now leave websites in 5 seconds. Learn why conversational interfaces are the future of web design.| CommBox
Millennials and Gen Z. With the Baby Boomers taking a back seat, it’s time to herald in the new young, tech-savvy Millennials and their younger siblings,| CommBox
HP’s Recent Customer Service Controversy Shows Why Companies Need Better CX Strategies Last month, HP made headlines for all the wrong reasons when it implemented a controversial 15-minute delay before customers could speak with human agents. The policy, meant to encourage digital adoption and self-service options, sparked immediate backlash from customers who felt they were […]| CommBox