CPaaS implementation is supposed to be the easy button for modern communications. Connect an API, add messaging or voice into workflows, and suddenly, customers get faster, smarter, more personal interactions. That’s the promise. The reality is more complicated. The market is growing fast. Analysts expect global CPaaS revenue to hit $62.5 billion by 2029, with […]| UC Today
Businesses are under pressure to deliver faster, smoother customer service without adding more complexity. That’s why Microsoft Teams contact center integration has become a front-burner issue for IT and CX leaders. Teams already anchors collaboration for more than 320 million people. The challenge is what happens when customer calls, chats, and workflows need to flow […]| UC Today
Skillit CEO Fraser Patterson argues that the homebuilding industry’s biggest risk isn’t a lack of robots—it’s a shortage of accessible, skilled frontline workers. Richard Lawson has the full interview.| The Builder's Daily
Explore the new solutions Zoom has announced for key verticals.| UC Today
Frontline workers are a company’s most valuable asset, yet many organizations fail to connect with them on a consistent basis.| PRNEWS