November 1 – Haddon Township, N.J. – VSA’s Inbound Customer Service team recently fielded a record-breaking number of incoming calls for a client and successfully rose to the challenge, exceeding all agreed-upon performance guarantees. The client is a municipal health services system that provides benefits to hundreds of thousands of city and county employees and […] The post VSA Helps Inbound Client Handle Record-Breaking Call Volume appeared first on VSA Prospecting: Lead ge...| VSA Prospecting: Lead generation | (B2B) | Marketing
No business can succeed without keeping its customers happy and loyal. And much of that responsibility lands directly on the frontline employees—the Customer Service Representatives. At a third-party call center firm such as VSA, the pressure on Customer Service reps to excel is even greater. Not only do we have to satisfy the needs of […]| VSA Prospecting: Lead generation | (B2B) | Marketing