Enterprise knowledge bases are the invisible infrastructure that drives every critical business operation in financial services. When customer service representatives answer questions, when compliance officers validate procedures, when advisors guide clients through complex transactions—they all rely on institutional knowledge to do their jobs correctly. If that knowledge is out of date, missing, or conflicting, the...| eGain
Today’s AI excitement feels unprecedented—every company racing to integrate large language models, billions in investment, and breathless predictions about transformation. But we’ve been here before. The current wave of AI enthusiasm isn’t the first time corporations have bet big on artificial intelligence to revolutionize their operations. Understanding what happened during the last major AI boom...| eGain
As we wrap up fiscal 2025, I’m excited to share results that demonstrate the strength of our AI knowledge platform and the tremendous opportunity ahead in AI customer experience automation. Record-Breaking Quarter, Solid Foundation We closed Q4 2025 with one of our largest deals ever signed this quarter, driving total revenue to $23.2 million—up 11%...| eGain