Picture a prison officer encountering an upset prisoner. They can respond instinctively or intentionally. An ordinary person parachuted into the role – untrained and inexperienced – would respond instinctively. The prisoner shouts – they shout back. The prisoner won’t listen – they assert their authority and issue sanctions. The prisoner says they can’t change – […]| Improving Teaching
What do the most effective prison officers do? We’ve observed and spoken with officers, studied analyses of public service work (notably Teach Like a Champion), and drawn on Unlocked Graduate…| Improving Teaching
Leading Prison Landings shares strategies for effective prison work: practical ways to communicate effectively, manage conflict, and promote change. But strategies are like tools: we reach for a hammer, not for its own sake, but to achieve a specific goal. Picture an officer encountering a prisoner shouting. Their initial focus may be on effective presence […]| Improving Teaching
It’s hard to become good at a job. It’s even harder in frontline, high-pressure, high-risk roles. We can learn from effective colleagues. But doing so is tricky. Frontline public servic…| Improving Teaching
