Customer experience is no longer defined only by what people tell you directly. It’s shaped every day by the stories customers share, the reviews they post, and the conversations happening online. To truly understand your customers, you need both sides of the story—their direct feedback and their indirect signals. For years, Alchemer has helped organizations […] The post Alchemer + Chatmeter: Unlocking the Complete Customer Picture appeared first on Alchemer.| Alchemer
The acquisition creates the most comprehensive feedback intelligence platform, driving more informed decisions, deeper insights and stronger customer relationships LOUISVILLE, Colo., Sept. 24, 2025 – Alchemer, a global leader in customer experience and feedback technology, today announced the acquisition of Chatmeter, the leading AI-powered customer intelligence platform for multi-location businesses. The acquisition expands Alchemer’s CX […] The post Alchemer acquires Chatmeter to un...| Alchemer