Customer experience accosts all the 5 senses. Actually, that’s what customer experience is. Customer sense experience – how all the customer senses perceive interaction with you. So yes, it matters how you look. And no, the customer should not limit herself to judging the transaction at hand. She can’t; she’s human. Indeed, if you sell, […] The post Service has a scent: How’s your customer sense experience? appeared first on Lend Me Your Ears.| Lend Me Your Ears