Content Before you can turn feedback into momentum, you need to identify the biggest VoC mistakes to avoid—the silent killers of many CX programs. Most organizations aren’t short on customer feedback; they’re drowning in it. Customer feedback floods in from surveys, chats, complaints, and clicks. But more data doesn’t mean more clarity. Collecting feedback doesn’t […] The post 3 VoC mistakes to avoid—and how to build a program that performs appeared first on Forsta.| Forsta
What Are the Key Takeaways to Drive More Conversions With Call Tracking? Call tracking reveals which campaigns generate the highest-converting phone enquiries Speech Analytics identifies caller intent and optimises your sales process for better conversion rates Real-time insights enable immediate campaign adjustments to maximise lead quality Advanced call handling features ensure every prospect receives the […]| UK Startup Blog
Learn how sales call analytics can help you identify skill gaps in your team and provide targeted coaching to boost performance| Insight7 - AI Tool For Interview Analysis & Market Research
Content The insurance customer experience is at a tipping point. Imagine this, you’ve just had an accident. You reach for your phone, only to get stuck in a maze of outdated forms across digital channels, long hold times, and robotic scripts. Stress turns into frustration. That’s the old way. And policyholders aren’t having it anymore. […] The post How active listening is redefining insurance customer experience appeared first on Forsta.| Forsta
When you’ve led CX and sales teams across automotive, e commerce, and home improvement industries like Lydia James has, you start to notice patterns. The first? Disruption is constant. The...| Insight7 - AI Tool For Interview Analysis & Market Research
Content In today’s digital workplace, employees are already juggling multiple platforms, logins, and dashboards—each vying for attention. If a dashboard isn’t intuitive, relevant, or clearly valuable, it becomes just another tab to ignore. And with shrinking attention spans and pressure to act fast, end users need more than just data—they need CX dashboards that are […] The post Creating CX dashboards that empower, engage, and drive results appeared first on Forsta.| Forsta
Content You’re in the business of understanding people. Not just what they say but what’s going on under the surface. And one of the most fascinating ways to get there? Misperceptions. Looking at the difference between what people think they know and what they actually know. It’s an idea that’s been gaining traction in the […] The post Humans not AI: Why misperceptions might be your most valuable insight yet appeared first on Forsta.| Forsta
Build smarter custom audiences with clean, enriched data. Use this quick checklist to boost campaign performance and reach the right people.| Versium Analytics
Expanse Patient Connect, Powered by Artera, has quickly become an essential tool for MEDITECH customers looking to bridge the communication..| Artera
Understanding how your customers use the services and facilities that you provide for them provides you with invaluable insights into how and […] The post Customer Usage Patterns can hold Valuable Insights – Will You be the First in Your Industry to Uncover these Insights? appeared first on Analytical Models.| Analytical Models
Learn how to leverage customer experience insights to enhance satisfaction, engagement, and loyalty.| Thematic
From Wall Street to Tech Unicorn: Abakar Saidov shares Beamery's Success Story| SaaStock
C-Zentrix, the trailblazing name in the realm of contact center technology, has just sealed a groundbreaking partnership with Servion to offer cloud-based omnichannel and AI-powered contact center solutions. Plugging the void between different communication channels, we are ecstatic to offer a never-seen-before Omnichannel Customer Experience. With technology playing an ever more vital role in the […] The post C-Zentrix Partners with Servion to offer cloud-based omnichannel and AI-powered c...| Servion Blog
Servion has received the “HR Company of the Year” award for employee engagement at the 20th Edition of the Business Leader of the Year organized by the World HRD Congress and Economic Times. This award recognizes Servion for its leading people-focused initiatives to actively engage diverse teams and improve alignment with evolving business goals. World […] The post Servion wins HR Company of the Year Award appeared first on Servion Blog.| Servion Blog
You love that your bank offers click-to-call directly from their website and mobile app. You don’t have to search for a customer service number, and you can skip repetitive authentication questions if you’re already logged into the app. You’re connected with a friendly service representative, but that’s as far as you get until things start […] The post 5 Ways to Improve First Call Resolution and Increase Response Rate appeared first on Servion Blog.| Servion Blog
Everything we do today is about experiences, and customers expect seamless and connected experiences. From the way we eat (Instacart, Uber Eats) to how we shop and bank (mobile apps, intelligent assistants), experiences are far more valued by customers today than standalone products and services. This has brought about the experience economy, in which a […] The post It is All About Experience Management: Here’s How to Get The Right Platform appeared first on Servion Blog.| Servion Blog
The contact center has changed, and so too has its requirements. Tools and technologies need to be faster, smarter, and more flexible to meet current and future customer, agent, supervisor, and organizational needs. Translation: contact centers need to be AI-enabled. Eighty percent of CX leaders polled this year by Talkdesk say they believe AI will […] The post 80% of CX leaders believe AI enhances the Contact Center. Here’s how to start benefiting appeared first on Servion Blog.| Servion Blog
IoT (Internet of Things) is changing everything. It’s converging the digital and the physical world. With it, we have entered a smarter environment where just about any device can be connected to another. Gartner says that it will be the most game-changing IT initiative since cloud computing. They predict that by 2020, a majority of new […] The post Internet of Things: No More A Stranger In The World of CX appeared first on Servion Blog.| Servion Blog
There’s data all around you. Everything you see, whether it’s a person, an automobile, or even an electronic device, has valuable data that needs to be collected. As you collect and store piles of it, you begin to realize that you don’t know what to do with it. But how do you gain valuable insights […] The post Are You High On Enterprise Data And Is It Affecting Your Customers? appeared first on Servion Blog.| Servion Blog
Market research is essential to unearth critical insights that inform strategy and decision-making. By understanding the dynamics of their industry, businesses can better serve customers, evaluate the competitive landscape, and identify emerging trends that offer opportunities for growth. Understanding Market Research Market research is the systematic process of gathering, analyzing, and interpreting data about a … Continue reading "Market Research Mastery: Tools, Techniques, and Common Pit...| Disfold Blog
Analyzing Microsoft’s global market strategy reveals how a technological leader navigates diverse markets successfully. This exploration will delve deeper into the essential tactics and strategies that can inspire businesses to elevate their own market presence. Understanding Microsoft’s Global Market Strategy Microsoft’s global market strategy is a multifaceted approach designed to extend its products and services … Continue reading "Key Insights from Analyzing Microsoft’s Global M...| Disfold Blog
Discover the key features of Dynamics 365 Customer Insights' 2024 release wave 2, including updates to Customer Insights - Journeys & Data.| Rand Group
In modern business, innovation is not just a competitive advantage – it’s essential.| SAS Voices
The role of social listening insights in shaping effective customer support strategies on social media has become pivotal. See how our clients are crushing their CX goals with social listening.| B Squared Media
In this post, we'll explore how text analysis contributes to a successful customer experience program and unlocks the voice of your customer.| Rio SEO
