A new research project is being highlighted on World Suicide Prevention Day as it aims to transform understanding of self-harm and suicide among children and young people, particularly those in contact with social care and explore ways in which vulnerable young people can be better supported. Drawing on over a decade of experience in suicide... The post “We’re not just analysing data, we’re listening to young people” – Young voices at the heart of mental health research appeared fir...| Population Data Science
Yesterday I received a direct message on Instagram from Maria. She said she hoped I didn’t mind her writing to me out of the blue, but that she was reading my book, and she wondered if she could have my email address to send me some reflections. This morning, I read her email. I’m publishing […]| Rewriting social care
‘Professional’ is yet another of the ‘us and them’ words that dominate our narrative. It’s a blanket term used to distinguish the people who work in organisations (regardless of any professional qu…| Rewriting social care
The post Towards a new vision for social care: policy solutions for an ageing population appeared first on ILCUK.| ILCUK
In my previous ‘What do we call them?’ post, I wrote about ‘people we support’ and ‘people who draw on care and support’ – two phrases that are increasingly replacing references to ‘service users’, ‘clients’ and ‘customers’ – and (hopefully) demonstrated how, despite our best intentions, they can still divide and exclude. Still trap us […]| Rewriting social care
You’ve read the blog, now read the book… Rewriting Social Care THE BOOK is due to be published on 18 September 2025, and is now available to pre-order. Based on my Rewriting social…| Rewriting social care
In today’s ever-evolving adult social care sector, the idea of Outstanding care is no longer reserved for the few—it’s achievable, […]| The Outstanding Society
As part of the Gloriously Ordinary Language programme I run with Tricia Nicoll, we spend a full day focusing on the language we use to communicate with and about people. We begin these se…| Rewriting social care
“Signposting: “the act of telling someone which organization they need to go to to find the help they need.” Cambridge Dictionary [1] “‘Signposting’ indicates that the client will not be supported …| Rewriting social care
Looking after others often takes its toll on unpaid carers and professional care givers. Taking care of ourselves can sometimes feel like the thing we never get around to doing. Attending to our own mental health and wellbeing is important. If we are depleted and exhausted, we cannot give our best... at home or at work.| socialcare.blog.gov.uk
Hi. I'm sorry to break it to you, but social media marketing is now social customer care. Don’t shoot the messenger. You don’t need more content, you need more connection. At B Squared Media, we’ve spent years proving that the brands winning in today’s attention economy aren’t the loudest. They’re the ones that respond fastest, listen hardest, and make people feel seen. Welcome to the C.A.R.E. Method™ — our proven framework for social customer care that turns real-time convers...| B Squared Media
While many words make me go hmmm, there are some that make me squirm the most, either due to what they reflect about the way we think about people (like ‘case’ and ‘non-compliant’) or about the way we do things to people (like ‘placement’). There’s one word that I feel is increasingly prevalent and is … Continue reading Words that make me go hmmm: Demand→| Rewriting social care
“Pathways: Not sure. But modelled on Hampton Court Maze.” Mark Neary [1] In everyday life, pathways meander through parks or fields or forests, offering direction. A route towards a destinati…| Rewriting social care
“Living an unfilled life carries a greater risk of harm than what may befall someone in pursuit of their dreams. The latter can be folded into a story; the former is the absence of story. The latte…| Rewriting social care
Social media is evolving rapidly, and the future belongs to brands that embrace social selling and social support (or what we call social care). These two areas are no longer optional add-ons; they are essential components of a successful customer experience strategy. Why? Because they directly impact revenue, customer retention, and overall satisfaction. Brands that prioritize real-time engagement, personalized interactions, and seamless customer service on social media will thrive. Let’s ...| B Squared Media
While the word ‘bed’ might not have the same depth of meaning as ‘home’, if you think about your own bed, it may well evoke similar associations and emotions. Familiarity. Safety. Privacy. Comfort.…| Rewriting social care
Behind every social worker who’s ego is big enough to accept the invite to write a blog,- is without doubt a team of better social workers, brilliant admin colleagues and others making it possible. I’ve worked with incredibly talented social workers over the years, who have inspired me to be better. From my first day […]| Social Work, Cats and Rocket Science
A collaboration led by Kent has been awarded £1.6 million by the National Institute for Health and Care Research (NIHR) Policy Research Programme to assess the value for money social care services provide to people receiving care and to their families. Dr Florin Vadean and Dr Olena Nizalova from the Personal Social Services Research Unit (PSSRU) are leading the three year collaboration… Continue Reading £1.6m research to address value for money in home social care| PSSRU
Disabled campaigners have reacted with despair and exasperation to the government’s “deeply disappointing” announcement that it is delaying long-term reform of the adult social care system in England. Instead of announcing immediate plans for long-term reform, health and social care secretary Wes […]| Disability News Service
Dr Stacey Rand is a Senior Research Fellow at the PSSRU, University of Kent. Her research interests include quality and safety of care, the impact of support for unpaid (family/friend) carers, and quality of life outcome measurement and application in adult social care. She has recently stepped into the role of Programme Lead for the… Continue Reading Adult Social Care Outcomes Toolkit (ASCOT)| PSSRU
An excerpt from Patients First: How to Save the NHS by Lord Turnberg. Click on the cover to learn more The whole edifice of the NHS heavily depends on how we care for people in the community. Social care – provided in care homes and at home – overlaps with community care, including district nursings The post SOCIAL CARE AND CARE IN THE COMMUNITY [How to fix the NHS] appeared first on Hawksmoor Publishing.| Hawksmoor Publishing
The brands positioned to thrive are those that remain adaptive and receptive. The ability to anticipate changes, harness emerging tools, and yet never lose sight of the core mission—genuine, empathetic, and effective customer engagement—will differentiate the trailblazers from the pack.| B Squared Media
What is going on? A delayed discharge occurs when a patient is medically fit but there is a delay in moving them out of hospital. On the 31st July 2023, 11,171 patients in acute hospitals in England had not been discharged who no longer met the criteria to reside on a ward (Statistics » Discharge… Continue Reading Where Do We Go From Here? Hospital Discharge for Older People| PSSRU
