Learn how to launch high-response in-app NPS surveys inside your product. See real examples, best practices, and a full setup guide.| Refiner Blog
Learn the tactics and strategies on the opposite end of the NPS scale - the world’s least successful companies, from a churn perspective.| Retently CX
Is your Net Promoter Score the one number you need to grow? Read this article to find out.| Surveypal
Just like monitoring your health is an ongoing process, keeping track of the business health is a commitment, making NPS crucial for success.| Retently CX
If you work in a recruitment business, you’ve got your work cut out for you. Whether you source candidates or manage those who do. There are more ways to reach the market than ever and while that makes the job more varied, if your net is not as wide as it should be, potential precious […] The post How to use a Net Promoter Score appeared first on Sourcr.| Sourcr
The perfect Net Promoter Score of 100 is almost impossible for any organization to achieve. Discover what a ‘good’ score looks like in your industry and how to use NPS beyond simply benchmarking. Net Promoter Score (NPS) is said by some to be the ‘holy grail’ for understanding customer satisfaction, and in turn, customer loyalty. […]| Customer Satisfaction Surveys and Feedback Management for NetSuite
Should you ask your key contact to complete your NPS survey, or should you send it to every user that engages with your product?| Retently CX
Closing the customer feedback loop is one of the simplest ways you can reinforce a positive experience or rectify a negative one.| Retently CX
Is it better to survey customers on a regular basis, such as at the end of every quarter, or to survey customers after an important event or transaction?| Retently CX
Often ignored, Passives are an unpredictable but valuable asset. Engage them and convert their feedback into business opportunities.| Retently CX
Closing the feedback loop and addressing the issues reported by customers has a greater impact on a business than getting a statistically significant result.| Retently
Creating an effective customer experience measurement framework is essential. We review the right CX metrics to use in your business.| Genroe | Customer Experience | Net Promoter Score
You've got about seven seconds to form a good first impression, whether you’re meeting someone in person or onboarding them as a new customer.| Retently
We’ll look at the effects personal relationships can have on the accuracy, value, and bias of your Net Promoter Score rankings.| Retently CX
Lifecycle emails are an important part of forming, developing and strengthening the relationship between your business and your customers.| Retently
We looked into the most popular channels (email, in-app, SMS, phone and messenger) for running NPS surveys and analyzed what they are best suited for.| Retently CX
From automation scenarios to integrating with other systems, find out what you should pay attention to when deciding on the appropriate NPS software.| Retently CX
Looking for ways to increase your customer loyalty and satisfaction levels? Here are some actionable tips that can offer you the insight.| Retently CX
eNPS is becoming increasingly popular among different companies, but what is it and how should you use it to boost employee satisfaction?| Retently CX
Discover how to create a net promoter score survey. See step-by-step instructions on how to create NPS survey with easy to follow tutorial.| Refiner Blog
Discover the ideal length of an NPS survey. Learn how many questions in an NPS survey to get good response rate| Refiner Blog
Discover how to create and run a customer survey. Learn how to set up a customer survey to collect the most valuable insights.| Refiner Blog
The NPS score can vary dramatically, and if you want to figure out whether yours is good or bad, there are a variety of factors you need to look at.| Retently CX