Verint brings the contact center into broader enterprise CX with CX Automation, driven by AI and innovative center tools focused on successful outcomes.| keithdawson.ventanaresearch.com
Uniphore’s X Platform offers contact center automation and analytics while targeting a broad range of use cases by employing multiple AI modes.| keithdawson.ventanaresearch.com
Content Guru ups the ante on routing platforms, using AI and its own CDP to better support contact center agents in their goal to optimize customer service.| keithdawson.ventanaresearch.com