The following column is by Janet Stanton, Partner, Adam Smith, Esq., LLC–Bruce| Adam Smith, Esq.
The importance of enhanced client focus continues to ratchet up. With good reason. In the “battle for market share” your current clients are both more valuable and vulnerable than before. Further, as supported in numerous studies, nurturing and building current client relationships positively impacts client satisfaction, client retention, revenue and profitability and, ultimately, sustainability of the firm. That said, we’re frankly amazed that many firms are clueless about how ...| Adam Smith, Esq.
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